Fundamental Concepts of Customer Relationship Management (CRM) Platforms
According to Forbes, a CRM is an excellent tool that allows companies to increase not only their customer satisfaction but also their efficiency and profits. If you have never used a CRM before it can feel like an overwhelming task. Join us for an informative and insightful discussion on the fundamentals of CRMs.
Our program will cover:
- What is a Customer Relationship Management Platform (CRM)?
- Why Your Business Needs It?
- Basic Elements of a CRM System: Leads, Contacts, Accounts, Deals, Activities, and Campaigns
- Best Practices on How to Leverage the Platform
Speaker: Dilip Sadh, Managing Director, Strategic Partnership, K&C Partners LLC
Fee: No Cost